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Top 5 Questions

We can produce tubes in any size, depending on the quantity you need.

All of our ready-made tube sizes are available in stock for quick delivery. You can order them blank in any quantity directly on our website. At 1000+ pcs we can produce any ready-made tube size with full color printing.

If the size you want is not stocked or if you need us to engineer a perfect product fit, we can custom-make any tube dimensions. Because of setup time and costs, there is a 2500 piece minimum order quantity for custom-made tubes.

All of our ready-made tubes are designed to be reusable, recyclable, and biodegradable. They are made out of 100% paper and contain no plastic whatsoever. We use virgin paper pulp and water-based glue.

For custom-made tubes, we try to be as eco-conscious as possible, while keeping functionality in mind. If you're using tubes as secondary packaging and want to reduce your environmental impact, we suggest uncoated kraft or white paper with printing and varnish. If you have a food or cosmetics based product, or something that requires direct contact with our tubes, it's almost impossible to completely eliminate plastic from the inner liner that ensures shelf life and oil-resistance. With that said, we are always exploring different natural materials, like vegetable inks, PLA lamination, and wax paper inner lining for solid cosmetics products. We always strive to be as eco-friendly as possible and will work with you to ensure your tube packaging has the smallest ecological footprint.

Our ready-made blank tubes are safe for dry goods. Many of our customers use them for tea, coffee, and other dry food products. We can produce completely custom tubes with aluminum foil and PE lining which create a food-safe inner barrier. Minimum order quantity is 2500 pcs. It’s always best to package your products in a sealed poly bag before putting them into the tubes for additional food-safety and to retain longer shelf life.

Yes, we offer ready-made push-up tubes with a free-moving bottom disc featuring oil-resistant wax paper lining for cosmetic and skincare products. Additionally, we can create custom push-up tubes built to your specifications. Minimum order quantity for custom push-up tubes is 2500 pcs.

We recommend you test your product with a few samples before committing to a larger quantity. Push-up tubes may not work with all products.

1-piece tubes with metal or plastic closures.

2-piece telescoping tubes where the cap fits on top of the base when the tube is closed. We can do straight or rolled edges on the top and bottom

3-piece telescoping tubes where the cap fits on top of the “lip” for a flush-fit look. These tubes can also have a rolled or straight top and bottom edge.

Size + Fit

We can produce tubes in any size, depending on the quantity you need.

All of our ready-made tube sizes are available in stock for quick delivery. You can order them blank in any quantity directly on our website. At 1000+ pcs we can produce any ready-made tube size with full color printing.

If the size you want is not stocked or if you need us to engineer a perfect product fit, we can custom-make any tube dimensions. Because of setup time and costs, there is a 2500 piece minimum order quantity for custom-made tubes.

Product sizes vary. That’s why we always keep a variety of tube sizes in stock. You can send us your product(s) and we will engineer the perfect custom tube as long as your minimum order quantity is 2500 pcs, or recommend one of our ready-made sizes for smaller orders. Below are some loose guidelines for the most popular product categories we work with.

Coffee Beans
– 4″ H x 3″ D (4 oz)
– 4″ H x 3.5″ D (4 oz)
– 4.5″ H x 3″ D (4 oz)
– 4.5″ H x 3.25″ D (4 oz)
– 5″ H x 3″ D (4 oz)
– 6.5″ H x 3.25″ D (8 oz)
– 8.5″ H x 3.75″ D (12 oz)
– 10″ H x 3.5″ D (12 oz)

T-Shirts
– 6.5″ H x 3.25″ D
– 8.5″ H x 3.75″ D
– 10″ H x 3.5″ D

Boston Round Bottles
– 3.66″ H x 1.18″ D (15ml)
– 4.13″ H x 1.38″ D (30ml)
– 4.72″ H x 1.69″ D (60ml)
– 5.51″ H x 2.15″ D (120ml)

Probably yes. Part of what sets the Paper Tube Co. apart from the competition is that we provide industrial design and engineering to not only package your product, but to show it off with tube construction that may include inner tabs, blocked space, special inserts and more.

We get all kinds of requests, from custom paper straws to carpet cores. While the answer is YES most of the time, there are things we’re not known for. We don’t generally produce diameters smaller than 10mm. We also don’t specialize in really thick cores for industrial applications. Our typical wall thicknesses range from 0.75mm to 2.5mm. Tubes that are longer than 15” or wider than 6” get really expensive to ship so expect some premium pricing if you need those. Let us know what you need and we shall assist.

Tube Types + Materials

1-piece tubes with metal or plastic closures.

2-piece telescoping tubes where the cap fits on top of the base when the tube is closed. We can do straight or rolled edges on the top and bottom

3-piece telescoping tubes where the cap fits on top of the “lip” for a flush-fit look. These tubes can also have a rolled or straight top and bottom edge.

All of our ready-made tubes are designed to be reusable, recyclable, and biodegradable. They are made out of 100% paper and contain no plastic whatsoever. We use virgin paper pulp and water-based glue.

For custom-made tubes, we try to be as eco-conscious as possible, while keeping functionality in mind. If you're using tubes as secondary packaging and want to reduce your environmental impact, we suggest uncoated kraft or white paper with printing and varnish. If you have a food or cosmetics based product, or something that requires direct contact with our tubes, it's almost impossible to completely eliminate plastic from the inner liner that ensures shelf life and oil-resistance. With that said, we are always exploring different natural materials, like vegetable inks, PLA lamination, and wax paper inner lining for solid cosmetics products. We always strive to be as eco-friendly as possible and will work with you to ensure your tube packaging has the smallest ecological footprint.

Yes. We have a wide variety of materials besides coated and uncoated papers. We can make custom tubes using cloth, leather-like, metallic, textured, and specialty papers and laminates. We’ll advise which materials work best with the type of customization you desire.

Our ready-made blank tubes are safe for dry goods. Many of our customers use them for tea, coffee, and other dry food products. We can produce completely custom tubes with aluminum foil and PE lining which create a food-safe inner barrier. Minimum order quantity is 2500 pcs. It’s always best to package your products in a sealed poly bag before putting them into the tubes for additional food-safety and to retain longer shelf life.

We can produce airtight composite paper cans with peelable membrane closures and inner foil lining. Your packaging and fulfillment partner would need to have proper equipment to seal the tubes after filling them with your product. 

Yes. We just rolled out our EcoVault™ child-resistant paper tube packaging solution. Independent lab tested and CPSC compliant, EcoVault™️ is patent-pending and features the same endless customization options as our regular paper tubes. For more information go to EcoVault.co

Ordering + Shipping

All customer support, design, R&D, and engineering are done in the US at our headquarters just outside of Chicago.

Our dedicated manufacturing facilities, with skilled and highly-trained employees on the ground, are located in China to keep your prices and minimum order quantities low. We take full ownership of the production process, quality standards, supply chain, and logistics. We hold ourselves and the people we work with to a very high standard and are likely rejecting goods that other suppliers ship to you as passable. We've been told that our quality expectations are higher than Japanese. Google it. Seriously. 

Pre-made blank stock tubes ship out the next business day. Screen printing on stock tubes takes an additional 2-3 weeks.

For custom orders, initial pre-production prototypes take about 2 weeks to produce. Once approved, mass production lead time is approximately 4-8 weeks, depending on quantity, customization, and order complexity. Shipping times depend on location and shipping method chosen.

We sell two types of orders: ready-made stock tubes and completely custom tubes. There is no minimum order quantity for stock tubes. Custom tubes are built from scratch based on your specifications. However, because of setup time and costs, there is a 1000 piece minimum order requirement.

Let us know the exact tube dimensions, quantity, and the type of customization you need and we will send you a price quote. We will also send you a design template so you can lay out your artwork. When the final artwork is submitted and the order is placed, we will first make pre-production prototypes for your approval. This process takes about 2 weeks. Once approved, mass production lead time is approximately 4-8 weeks, depending on quantity, customization, and order complexity. Shipping times depend on location and shipping method chosen. 

Most custom orders are shipped via Freight services (ocean and air freight). Freight shipping is a completely different process than Small Parcel shipping, which is the standard shipping method used for shipping domestic and international packages. For example, we use UPS Small Parcel services to ship individual stock ready-made orders from our Chicago warehouse to customers in the US and Canada. We also use UPS Small Parcel to ship out samples and prototypes from our office. This type of shipping is usually handled by UPS, FedEx, and USPS. The benefits are: quick delivery, easily trackable, and uses dedicated company fleet (air or ground). The downside of Small Parcel is that it's very expensive on a per kg basis. It is typically not used for anything over 150 kg.

Freight shipping, on the other hand, is much less expensive than Small Parcel for large or bulky shipments. The downsides of freight shipping are: variable delivery times and no detailed tracking. Companies like UPS and FedEx also provide freight shipping services, but most of the time they use contractors and partners to transport the goods. For example, a custom order, if shipped by air freight, will get picked up by UPS, get transported to the airport, and will wait for available cargo space on a commercial flight like Cathay Pacific or American Airlines. It will probably go through several stops and possibly multiple flights to make it to the States. Upon arrival at a local airport it will get loaded on a truck contracted by UPS to a third party company like Ruan, who will then deliver it to the destination. Same happens with ocean freight: UPS will arrange a container that will get loaded at our factory and bring it to the port where it will go on a cargo ship operated by someone like Maersk or Hanjin. It will then arrive at the port of entry (usually Long Beach, CA, if shipped to the US) after 3-4 weeks of sailing and will be loaded onto a freight train. The train will deliver the container to a local hub, at which point it will go on a truck for local transport. This kind of inefficiency on the freight side opens up opportunities for other freight companies to compete on cost, or speed of delivery, or other factors. Aside from UPS, we work with several other freight forwarders, all of whom are very competent and cost efficient. They are sometimes able to do things UPS and FedEx cannot as they have relationships with a variety of other companies with better delivery availability.

We will use the best possible option at the time of shipping, depending on shipment size, destination, cost, and many other attributes. 

We provide store credit or exchange for all unused, non-printed, undamaged, ready-made tubes purchased through our website, within 30 days of delivery. We ask that return shipping costs are paid by the customer. The credit amount will be the cost of the product returned minus a 10% restocking fee, excluding any shipping charges. We urge you to purchase one or two samples first to test product fit and function before buying a larger quantity. To initiate a return, please contact our customer service team at the@papertube.co before shipping anything back to us. We will require a tracking number to confirm that your shipment has been received in our warehouse in order to issue a credit or exchange. 

For custom orders, since all tubes are made to your specifications, we don’t allow returns. However, if you’re unhappy with your order and feel like we didn’t do a great job, please contact us and we’ll do our best to rectify the situation.

Yes, we ship globally. Any VAT, customs and import duties are not included and are collected upon delivery, unless pre-paid during the checkout.

You most certainly can. If you’re not sure that your product will fit, you can purchase one or several of our ready-made tubes directly on the website. When you place a larger order, we can credit the cost of the samples, excluding shipping, towards that purchase.

When we’re making custom tubes, we provide prototypes free of charge after the orders has been placed and artwork has been submitted. These prototypes are used for proofing before we proceed with mass production.

We handle everything from design and engineering through manufacturing and shipping. We can design your artwork, engineer custom inserts, manufacture the tubes, warehouse for as long as you need, and drop ship to your fulfillment partner. Think of us as your outsourced in-house packaging department.

Unfortunately, the only thing we don't offer is product insertion. That's on you. 

We can split your total order quantity into various artwork versions. In fact, this is something we do on a regular basis for all types of products – teas, candles, bath bombs, skincare and others. Minimum quantity per SKU for custom tubes is 1000 pcs, unless you require advanced customization and extra options...at which point the minimum per SKU is 2500 pcs. 

Artwork + Customization

Yes, we can screen print ready-made tubes using any Pantone color. Please allow 2-3 week production time for any orders that require custom printing. 

We can make any color you need. Our pre-made stock tubes come in a variety of colors, including black, kraft, white, grey, and some textured finishes. See the Shop section of our website for the entire selection. Additionally, we can produce any Pantone or process color for special orders. 

Definitely! We can do foil stamping, spot UV, embossing and debossing. We can also use a variety of substrates for added effects, as well as die-cuts, windows, inserts, handles and ribbons...but only for custom-made tubes. 

For custom orders, the initial pre-production prototypes are digitally printed in CMYK. Mass production is done using offset equipment. This gives our customers print results that are very high quality and allows us to print on a variety of materials using process and spot colors.

Pricing

Stock blank tubes can be ordered directly from the website, are paid in full and shipped immediately. Custom tubes require 50% deposit with balance paid before shipping. Payment terms are available pending credit application approval. 

No, sorry! We have to make sure the product is in our warehouse before we take your money. We cannot hold inventory without payment either. We would be happy to steer you towards a custom order if you need something we don’t have immediately available. 

We are very proud of our work and of our relationships with our customers. Pricing is based on tube size, order quantity, and the type of customization. With that said, we work with all reasonable budgets and offer discounts on a case-by-case basis for repeat volume purchases. 

While we sell direct to end users, we work with many resellers, packaging companies, and promotional products distributors who see value in our products and services. Our prices are based on volume purchases and reseller discounts are provided on a case-by-case basis. Please contact us if you have any questions.